Facilities Available

A. SNT has provided 13 Booking Offices /Bus Stations at the following places for the convenience of the traveling public...

i. Gangtok

ii. Siliguri

iii. Jorethang

iv. Rangpo

v. Namchi

vi. Rhenock

vii. Singtam

viii. Ravangla

ix. Gyalsing

x. Mangan

xi. Chungthang

xii. Melli

xiii. Sombaria

B. Canteen, STD booth and pay & use toilets are available at Gangtok and Siliguri booking offices. A book stall exists at Gangtok booking office.

C. Service schedules indicating the departure and bus numbers are exhibited on notice board at the bus stations.

D. Home Guards are posted in the important bus stations viz; Gangtok and Siliguri for the security of the commuters.

E. The passengers/ commuters traveling by SNT bus with proper tickets are covered by insurance coverage. In case of any casualty due to accident, suitable insurance money is provided. Further, compensation is also provided by the department in death cases.

F. The passengers /commuters traveling by SNT buses with proper tickets are also eligible to the monthly lottery scheme of SNT bus tickets in which 1st 2nd and 3rd prizes of Rs.15,000.00, Rs.10,000.00 and Rs. 5,000.00 respectively are given. Lottery results are notified/displayed at Gangtok Booking office and also published in " Sikkim Herald".

G. Computerized Railway Out Agency is available in SNT Booking Office at Gangtok from where one can make reservation and buy/cancel ticket for journey by any train within the Country. Confirmed seat reservation in SNT bus for the outward journey i.e. Sikkim to Siliguri in connection with the rail Journey is provided. Manual reservation counter for rail journey is also available at Jorethang Booking Office of SNT.

H. SNT endeavours to maintain a very high standard of safety, including, driving steadily and without risk. It also endeavours to see that its staff behave courteously ad cordially with our esteemed passengers as valued partners and no inconvenience is caused to them. Complaints, if any, are addressed properly and day to day queries and requests are attended promptly. SNT assures washed and cleaned buses for operation with destination boards.

I. Passengers can reserve seats in advance in long distance services. Cancellation of tickets 12 hours before departure is permissible with 25% deduction as cancellation charge. For cancellation upto 6 hours before departure, 50% cancellation charges will be deducted and no refund is admissible upto 3 hours before departure.